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Service and Service Charge Schedule

Service Charges effective 02 November 2019

Important Note:

If you need to provide your biometrics, the biometric fee of CAD 85 (per person) / CAD 170 (for a family of 2 or more)/ CAD 255 (for a group of performing artists of 3 or more) covers the CVAC service charge for Package Transmission, with the exception of the following instances:

  • For any subsequent submissions of passport and/or documents after the initial package transmission, applicants will be required to pay the Package Transmission fee every time this request is made through the VAC.
  • Applicants who submit their passport or documents at a different VAC from the one where they initially provided their biometrics, the Package Transmission fees will apply.
  • If no package is transmitted at the time of biometric enrolment (when the application has been submitted online), the initial package transmission is included in the fee of CAD 85 for biometric enrolment and package transmission.
  • All applicants (in person or by courier/mail) who are submitting paper applications (with or without biometrics) will need to pay the Assisted Service – Paper Application fee. In addition, all applicants except those who must submit their Biometrics, will also need to pay the Package Transmission fee.

If you do not need to provide biometrics and you are submitting your passport, documents, or both at the VAC, the Package Transmission fee will apply.

Service Charges for Services offered at the VAC:

Package Transmission (per package) $30.46 23.48
Assisted Service – Paper Application (per application) $35.72 27.54
Collection of Government of Canada fees (per applicant) $8.61  6.64
Assisted Service – Online Forms (per form)  $23.78 18.33
Assisted Service – Scanning (per page)  $0.26 0.20
Self Service Workstation (per hour)  $5.00  3.86
One-Way Courier Service (per package)  $22.87 17.63
Short Message Service (SMS) or mobile phone application $2.75 2.12
Photocopying (per page) $0.19 0.15
Printing (per page) $0.38 0.30

For complete details on the Additional Services offered at the Canada Visa Application Centre please click here

  1. Applicants intending to use the self-service workstation at the VAC are requested to carry their own USB/pen drives.
  2. Please Note: The wait time at the self-assisted workstation will depend on the number of visitors for the day.
  3. Please ensure you take your USB/pen drive back with you after the appointment, as it may contain important information. As per IRCC's guidelines, we are not permitted to retain any Personally Identifiable Information. If a device is left behind, a notification will be sent to you. If we do not receive a revert in two days, the device will be destroyed.

How to pay Government of Canada Fee

  • Online by visiting the IRCC website. The website provides a fee list, and steps on how to make the payment. Pay your fees online through IRCC website

  • As of Monday, 29 July 2019 clients who submit a paper application will be required to pay their immigration processing fees and biometrics fees online. The CVAC will no longer be able to accept payments for these fees as of this date.

    To pay these fees online, visit:



  • For any refund of fees paid to the Government of Canada, Please Click here to request a Refund
  • For applications being submitted in person or through an authorized representative, the charge must be paid via bank deposit:

    Bank: CITIBANK, NA

    IOM Bank Account Number: 0202801013

    Name of the Account: International Organization for Migration – IOM

    * Please do not make bank transfers

  • If you are submitting Mail in application Canada Visa Application Centre service charges must be made via bank deposit:

    Bank: CITIBANK, NA

    IOM Bank Account Number: 0202801013

    Name of the Account: International Organization for Migration – IOM

    * Please do not make bank transfers

Citibank branches you may visit to make the bank deposit:

Citibank N.A. Sucursal Panamá

Clinton Plaza Niko's Café
Monday to Friday from 8:30 to 15:30
Saturday Closed

Edificio Inteligente, Calle 50, Planta baja
Monday to Friday from 8:30 to 15:30
Saturdays closed

Cristobal, besides Panama Ports
Monday to Friday from 8:00 to 15:00
Saturdays closed