The following provisions apply to all Applicants who have opted for or intending to opt for Services at the Canada Visa Application Centre in Vienna, Austria whether in person or through mail as applicable.
VF Worldwide Holdings Ltd (hereinafter referred to as “VFS”) is the outsourced service provider of Immigration, Refugees and Citizenship Canada, (” IRCC”). In this capacity VFS operates the Canada Visa Application Centre, Vienna, Austria through its subsidiaries or partners and is authorized to perform administrative functions for IRCC related to temporary resident visa, permit applications for residents of Austria and applications for travel documents for permanent residents of Canada. The Applicants agree and understand that the charges paid to VFS for the services availed by the Applicants are non-refundable under any circumstances.
Applicants acknowledge that The Canadian Visa Office responsible for Austria reserves the right to ask for further documentation or interview in order to make a decision on visa applications.
VFS does not undertake or guarantee:
In the event a passport is lost or damaged in transit through courier and or while in the possession of VFS and/or the Canada Visa Application Centre/ its authorized Subcontractors, the liability of VFS, and/or the Canada Visa Application Centre/ its authorized Subcontractors is limited to reimbursement of official fees charged by the relevant authority for replacement of a lost or damaged passport through normal application procedure only. VFS, and/or the Canada Visa Application Centre/ its authorized Subcontractors shall not be responsible or liable for any consequential loss or damage caused to an Applicant due to the loss of or damage to his or her passport or supporting documents.
Any charges for services availed by Applicants are non-refundable.
VFS have placed links on this website which takes one to another website/s, which the Applicants may wish to visit. VFS does not review such websites and has no control over their content. Therefore VFS does not accept any liability if the Applicants visit those websites and avail services in respect thereof. Once the Applicant/s link to another site, they are also subject to the terms and conditions of that site. While it is important to note that no employee / subcontractor of VFS has any right or authority to change, amend, and amplify the contents mentioned herein.
These Conditions shall be governed in all respects by the laws of Austria and any disputes arising from these Conditions shall be submitted to the exclusive jurisdiction of the Austria courts.
VFS Global Services (hereinafter referred to as ‘VFS’) is an outsourced partner of Immigration, Refugees and Citizenship Canada ( IRCC), Canada and is authorized to perform administrative functions related to processing of temporary resident visa, permit and travel document applications. This Privacy notice describes how VFS collects, uses, discloses and manages personal information from individuals (hereinafter referred to as “Applicant(s)”) applying for visas and permits, and makes available to relevant authorities for the purpose detailed below.
Purpose of collection and use of Personal Information
Personal information may be collected to:
VFS only collects personal information from Applicants to perform the Services. Your personal information is not collected on behalf of the Government of Canada, but your information and documents will be provided to Canada in order to facilitate the processing of your visa application(s) and/or request(s).Provision of personal information to VFS is voluntary. Please note, however, that a refusal to provide personal information may limit our ability to provide the requested Services. Personal information is collected directly from Applicants or from travel agent and authorizes employee or other authorized representative. The applicant should provide their consent on the consent form in cases of direct or indirect consent, as applicable
Application Processing: Applicants may be asked to provide on the visa application form certain personal information including name, photograph, address, date of birth, telephone number, passport information, birth certificate, income, citizenship status, marital status, and employment, criminal and educational background information. This personal information is collected to provide the Government of Canada, and/ or relevant Canadian Visa Offices with documentation to process Applicants’ requests for visas and permits. This personal information will also be used to return Applicants’ passport and documents once the application has been processed by the Canadian Visa Office in the manner authorized at the time of application submission.
Application Status: Applicants may choose to provide their name and reference number or unique application tracking ID by telephone to receive an update on the status of their temporary resident visa, permit or travel document applications. VFS will record telephone calls with applicants for quality control purposes, and inform the Applicants of this practice and purpose at the beginning of every call. The call recordings will be retained for a period of 30 days.
Online Application Tracking: Applicants may provide the following parameters namely family name, date of birth, phone number, street address, email address, application date and tracking ID on our website for purposes of tracking the status of their application
Interview Schedule Management: Applicants may provide the following parameters namely family name, given name, date of birth, phone number, street address, email address, application date and tracking ID for purpose of scheduling interviews.
All information, posted, furnished and submitted by the Applicants while scheduling an interview appointment online is converted into such formats as may be required and communicated to the respective Canadian Visa Offices responsible for processing the applications for the country where the application is being submitted. The information so collected may be stored, transferred and shared by VFS with relevant authorities and law enforcement agencies as would be required under law and mentioned herein.
Applicant Inquiries: Certain limited personal information such as family name, date of birth, phone number, street address, email address, application date and tracking ID may be collected if you contact us by phone with an inquiry or comment. Please note that email correspondence may not be secure. Applicants should not provide personal details such as passport number while communicating via email or phone. We recommend that Applicants do not reveal the specific nature of the service sought or application made via e-mail.
Disclosures of Personal Information
VFS will not disclose trade, rent, sell or otherwise transfer your personal information, except as otherwise set out herein. Your personal information shall be used only for the purposes mentioned herein. VFS may need to disclose personal information when required by law when it is necessary to comply with a court order, any on-going judicial proceeding, or other legal process served on VFS or to exercise the legal rights or defend against legal claims, criminal investigations, judicial matters, national security or prevention, investigation, detection, prosecution of criminal activities.
Transfer to Canada: Personal information collected by VFS will be transferred to Immigration, Refugees and Citizenship Canada ( IRCC ), located in Canada, for the purposes of application processing and as otherwise required to render the Services. The information in electronic form will reside in the VFS data bases hosted in data centers located in Canada. The biometric information collected from the applicant by VFS will be transferred directly to IRCC , in Canada. Please note that, once transferred to Canada, personal information will form part of a personal information bank under the control of Immigration, Refugees and Citizenship Canada.
Service Provider Arrangements: VFS may transfer (or otherwise make available) your personal information to third parties that provide services on our behalf. For example, we may use service providers to provide courier services. Personal data such as name, address, phone number may be provided to courier service providers. The personal information will not be shared with the SMS service provider. Your personal information may be maintained and processed by service providers located outside of Canada. Service providers are provided with the information they need to perform their designated functions and we do not authorize them to use or disclose personal information for their own purposes.
The cookies help identify applicants or website users and maintain their signed-in status.
Most cookies are "session cookies," meaning that they are automatically deleted from applicant’s/ website user’s hard drive at the end of a session. “Persistent cookies” remain in place across multiple visits to our websites.
Applicant/ website user is always free to decline the cookies if their browser permits, although doing so may interfere with applicant’s or website user’s use of the website.
Applicant/ website user may encounter cookies from any links or third parties on certain pages of the website that VFS does not control such as links to IRCC website and/ or any other links authorized by IRCC VFS and its contracting parties, principals, affiliate/s, among others, do not tolerate spam. A user/users is/are not licensed, permitted, expected to add, modify, deface, hack, misuse or abuse VFS’ website or the contents therein. To report any issues related to spam or spoof emails to VFS, please address e-mails to email@example.com
Applicant/ website user may not use VFS’ communication tools or webpage to send spam or otherwise send content that would violate our user agreement. VFS filters and automatically scans messages for viruses and other illegal or prohibited content before they are sent. VFS does not permanently store email messages sent to or by it through various formats. VFS does not rent or sell any email addresses to third parties.
VFS has implemented measures designed to help protect personal information in our custody and control. We maintain reasonable administrative, technical, physical and organizational safeguards in an effort to help protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.
Retention & Destruction
Application packages collected from Applicants will not be copied or retained by VFS. Any other paper, hard copies, forms or other records containing personal information will be destroyed by a secure shredding process within thirty (30) days of a passport’s return to an applicant.
Applicant personal information may be retained in electronic form for a maximum of thirty (30) days after a passport and documents have been returned to the Applicants for the purposes of assisting the Applicants should they contact us with follow-up questions.
VFS performs secure disposal or destruction of personal information or the equipment or devices used for storing personal information. When disposing of or destroying personal information, VFS takes appropriate measures to prevent unauthorized parties from gaining access and when disposing of equipment or devices used for storing personal information (such as filing cabinets, computers, diskettes, and audio tapes), take appropriate measures to remove or delete any stored information or otherwise to prevent access by unauthorized parties
VFS and its service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable law. VFS may also disclose personal information where necessary for the establishment, exercise or a defense of legal claims, or as otherwise permitted by law.
Third Party Links
Our website may contain links to other sites that VFS does not own or operate such as links to IRCC websites or any other links authorized by IRCC etc. We provide these links as a convenience and this does not indicate that VFS is necessarily associated with any of these other websites. Neither VFS, nor their officers, employees, agents have any responsibility or liability of any nature whatsoever for other websites or any information contained in them, none of which have been verified or endorsed by VFS or its affiliates.
Access to your Personal Information
You have the right to access, update and correct inaccuracies in your personal information in our custody and control. You may also request access, updating and corrections of inaccuracies by emailing or writing to us at the contact information provided below.
VFS shall not be held responsible for the authenticity or accuracy of the information provided by the Applicant. It shall be the duty of the Applicant to ensure that the information provided to VFS is accurate.
Right to opt out (Withdrawal of Consent):
VFS respects your privacy and gives you an option not to provide information or data that needs to be submitted. You can withdraw your consent that was given to earlier. However, the same needs be communicated to VFS in writing. Once an applicant has withdrawn their consent, VFS will no longer be able to provide them with VAC administrative support services. The Applicant may approach IRCC or the local visa office directly to submit an application for a visa or permit.
Complaints and Inquiries
You may direct complaints or inquiries about the organization’s information management practices to the privacy officer, at firstname.lastname@example.org
Fraudulent Recruitment / Employment Offers
It has come to VFS Global’s attention that, individuals misrepresenting themselves as VFS Global’ agents or representatives have approached people to offer fraudulent/fictitious employment opportunities, with the intent to steal personal information or solicit money from people. We encourage you to exercise caution and common sense when receiving any such employment offer, which requires payment of any fees/money, or promises a work visa in exchange for money. The said offers are completely fake and not valid. VFS Global is not a Recruitment agency and does not offer recruitment services. Scammers operate primarily via the internet, email, phone etc. We warn people to beware of such scams.
Please be advised that, VFS Global is a visa processing company and we work only with government and diplomatic missions to fulfil their administrative requirements of visa application processing. Neither VFS Global nor its representatives will ask for money from individuals under any circumstances to lure them with employment opportunities either in VFS Global or outside. If you receive any offer that purports to be from VFS Global, which ask for money, these types of offers are fraudulent.
Warning signs of recruitment fraud
The following are some examples of recruitment fraud which are in violation of VFS Global’s processes and ethical practices:
Such actions are presumably intended to defraud or obtain personal information from the victims.
The activities of these individuals involve criminal and civil liabilities. While VFS Global takes such matter seriously and reserves its right to contact competent law enforcement agencies to investigate and prosecute such illegal activities, it is often difficult to locate and prosecute these individuals.
Therefore, if you receive a request, either in writing or verbally, for an interview or a job offer that you believe is or might be fraudulent or suspicious, please disregard them. You may also verify the same with VFS Global at email@example.com
If you come to know that a fraud is being perpetrated, we encourage to forthwith contact your local police and/or any competent authorities and also to keep us informed by reporting the fraud at firstname.lastname@example.org
Under no circumstances will VFS Global be liable or responsible for any loss, damages, expenses or inconvenience resulting from these unauthorized persons and/or activities.