Schedule An Appointment

To find out if you need to give biometrics, please visit http://www.cic.gc.ca/english/visit/biometrics.asp

Please note that appointments are mandatory in order to enroll biometrics at the Visa Application Centre. A planned visit with a preferred time slot at the Visa Application Centre guarantees prompt service thus eliminating longer waiting time resulting in inconvenience.

Please note, for the sole purpose of scheduling appointment TT Services will collect Personal Information from the applicant. A consent form to this regard will be required.

The criteria for an emergency biometric appointment is as follows:

  • Death of an immediate family member residing in Canada
  • Critically ill immediate family member residing in Canada

An immediate family member is defined as a

  • spouse or common-law partner
  • dependent child
  • dependent child of a dependent child
  • parent or step-parent
  • guardian or tutor

Applicants requesting emergency appointments for the purpose of biometric collection must provide proof of emergency (any one of the following) at the time of attending an appointment at the VAC

  • Death/Medical Certificate
  • Letter from Medical Officer/Unit
  • Letter from Funeral Home

Please note the VAC will report all applicants to IRCC who do not present the required proof of emergency at the time of attending an emergency appointment at the VAC. IRCC may take this into consideration when reviewing the application.

An emergency biometric appointment does not affect IRCC’s processing times for the application or the outcome.

Please note that emergency biometric appointments cannot be scheduled using the online appointment system. To schedule an emergency biometric appointment, please do so by calling the VAC Contact Centre or by visiting the VAC in person.

  • Online Form Icon

    Online

    Please click here to schedule an appointment. The link will redirect you to an Appointment Login screen enables you to:

    • Schedule an appointment
    • Re-schedule an appointment
    • Cancel an appointment

    Kindly follow the instructions on the page to create your own login credentials and schedule an appointment.

    Please note: TT Services will only collect your Personal Information for the sole purpose of scheduling an appointment.

    The appointment letter will provide details of the date, time and location of the appointment, along with other relevant information.

    A reminder notification will be sent via email or mobile, 24 hours before the appointment date.

    Please ensure you arrive at the Canada Visa Application Centre 15 minutes prior to your appointed time.

    Click here for Security Regulations at the Visa Application Centre

    Contact Centre telephone number: + 1 844 946 5478

  • Post Icon

    Telephone

    Applicants who wish to schedule an appointment via phone can do so by calling the helpline number at the bottom of this page. A contact centre agent will be available to assist you in scheduling an appointment.

    Please note, TT Services will only collect your Personal Information for the sole purpose of scheduling an appointment. A consent form authorizing TT Services to collect the required personal information will be presented via IVR, and an electronic authorization will be obtained prior to the collection of personal information.

    Once the appointment is scheduled, an appointment letter will be emailed to the registered email ID captured during the appointment scheduling process. If an email address is not provided, an SMS notification is sent confirming the date and time of the appointment on the registered mobile number.

    A reminder notification will be sent via email or mobile, 24 hours before the appointment date.

    Please ensure you arrive at the Canada Visa Application centre 15 minutes prior to your appointed time.

    Click here for Security Regulations at the Visa Application Centre

    Contact Centre telephone number: + 1 844 946 5478

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    Email

    Applicants who wish to schedule an appointment via email can do so by using the web form hosted on this website.

    Please note, TT Services will only collect your Personal Information for the sole purpose of scheduling an appointment. Do not include any Personal Information other than what is required by the appointment scheduling system in emails, web chat, SMS or other non-secure electronic communication.

    After the appointment is booked, a copy of the appointment letter containing the appointment reference number will be emailed to the registered email ID, captured during the appointment scheduling process. An SMS notification with a confirmation of the appointment will also be sent to the registered mobile number has been provided.

    You will receive a reminder notification via email and/or mobile 24 hours prior to the appointment date.

    Please ensure you arrive at the Canada Visa Application Centre 15 minutes prior to your appointed time.

    Click here for Security Regulations at the Visa Application Centre

    Please click here to access the Web form and provide the required information for scheduling; rescheduling or cancelling appointment.

    Contact Centre telephone number: + 1 844 946 5478

  • Documents Icon

    WebChat

    Applicants who wish to schedule an appointment using “Chat Now” can do so by clicking the option available at the bottom of this page. A contact centre agent will be available to assist you in scheduling, rescheduling or cancelling an appointment.

    Please note, TT Services will only collect your Personal Information for the sole purpose of scheduling an appointment. Please do not include any Personal Information other than what is required by the appointment scheduling system in emails, web chat, SMS or other non-secure electronic communication.

    Please ensure you arrive at the Canada Visa Application Centre 15 minutes prior to your appointed time,

    Click here for Security Regulations at the Visa Application Centre.

    Contact Centre telephone number: + 1 844 946 5478

  • Visa Icon

    IN PERSON AT THE VISA APPLICATION CENTRE

    Applicants who wish to:

    • Schedule an appointment in person
    • Re-schedule an appointment in person
    • Cancel appointment in person

    Applicant can walk in to the Canada Visa Application Centre (CVAC) during stipulated business hours, and request for this service.

    Applicants are provided the option to use the Self-Service method or Assisted Service at no additional cost

    Please note: TT Services will only collect your personal information for the sole purpose of scheduling an appointment. A hard copy of the consent form authorizing TT Services to collect the required personal information will be provided to the applicant prior to collection of information needed to schedule an appointment.

    Click here to find a Visa Application Centre closest to you

    Click here for Security Regulations at the Visa Application Centre.

    Contact Centre telephone number: + 1 844 946 5478