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Once you deposit your application at the Canada Visa Application Centre (CVAC), the CVAC staff will perform a completeness check based on IRCC requirements and will then submit your application on your behalf on the following business day.

Once the Canadian Visa Office has assessed your application they will make a decision and affix a visa counterfoil in your passport or otherwise issue you with a letter explaining why a visa could not be granted.

The Canadian Visa Office will then securely return your passport to the CVAC who will inform you via your preferred method of communication. An update will also be provided on the Online Application Tracking System, that your passport is ready to be returned. You may then come to the CVAC to retrieve your passport.

The status of your application can easily be tracked by clicking on the “Track Your Application” tab on the left of this page.

To retrieve your passport, you have the choice of;

  1. Picking up the passport in person or through an authorised representative at the CVAC or;
  2. Requesting return of passport by courier or;
  3. Sending a prepaid self-addressed courier return envelope along with your passport and request letter

Please note that there will be a Service Charge for the above services. Courier charges where applicable are separate from the Service Charge applicable for Passport Transmission Services. The details can be obtained here.

if you are retrieving your passport in person, you must bring with you:

  1. The application checklist provided to you by VFS Global when you deposited your application at the Canada Visa Application Centre
  2. Your original National ID card or other official proof of identification containing a photograph
  3. A copy of your photographic ID