Frequently Asked Questions

Frequently Asked Questions - Visa Application Centre

  • What is a Visa Application Centre (CVAC)?

    Canada Visa Application Centres have been established to provide administrative support to its clients for the successful submission of applications for all temporary resident categories (visitor visas, study and work permits) and travel document applications to the offices of Immigration, Refugees and Citizenship Canada around the world.

  • Who is the CVAC contractor in Indonesia?

    VFS Global is the private company authorized by Immigration, Refugees and Citizenship Canadato operate the Canada Visa Application Centre in Indonesia.

Application Process

  • Where do I submit my visa application?

    You may deposit your application at the Canada Visa Application Centre. Applications may also be submitted to IRCC by using IRCC’s online application system (E-Apps).

  • How do I pay my visa fees online?

    Please visit the IRCC online payment website link, and download the online payment instructions for your payment guide.

  • Can someone else submit the application on my behalf?

    You may appoint a representative to deposit your application on your behalf. To do so please complete the Use of a Representative [IMM 5476] form.

  • What will happen after I submit my application?

    Once you deposit your application at the Visa Application Centre, the VAC staff will perform a completeness check based on IRCC requirements and will then submit your application on your behalf on the following business day.

    Once the Visa Office has assessed your application they will make a decision and affix a visa counterfoil in your passport or otherwise issue you with a letter explaining why a visa could not be granted.

    The Visa Office will then securely return your passport to the Visa Application Centre who will inform you via your preferred method of communication. An update will also be provided on the Online Application Tracking System, that your passport is ready to be returned. You may then come to the Visa Application Centre to retrieve your passport.

  • What type of visa do I require?

    The type of visa you require depends upon the purpose of your trip to Canada. For further information on visa types please consult the extensive information contained on the Immigration, Refugees and Citizenship Canada website.

  • How can I track the status of my application?

    The status of your application can easily be tracked by clicking on the “Track Your Application” tab on the left of this page.

  • How can I retrieve my passport?

    To retrieve your passport (s), you have the choice of;

    1. Picking up the passport in person from the CVAC or,
    2. Requesting return of passport by courier.

    Please note that there will be a Service Charge for the above services. Courier charges where applicable are separate from the Service Charge applicable for Passport Transmission Services. The details can be obtained here.

  • What documentation do I need to retrieve my passport?

    If you are retrieving your passport in person, you must bring with you:

    1. If you decide to pick up your passport from the CVAC, you must bring the following documents:
      • Original CVAC confirmation receipt
      • Two (2) pieces of original government issued identification, e.g. IC and passport (one of which must be a photo identification bearing the applicant’s signature)
    2. If you decide to send your representative to pick up your passport from the CVAC.

    Your representative must carry the following documents:

      • Original CVAC confirmation receipt
      • An original, signed Letter of Authorization by applicant
      • Photocopies of two (2) pieces of original government issued identification of the applicant, e.g. IC and passport (one of which must be a photo identification bearing the applicant’s signature.)
      • The original and photocopies of two (2) pieces of the designated individual’s government issued identification, e.g. IC and passport (one of which must be a photo identification bearing the person’s signature.)

    For Authorized Group Representative:

    • Original CVAC confirmation receipt
    • An original, signed Letter of Authorization by each applicant
    • Photocopies of two (2) pieces of original government issued identification of each applicant, e.g. IC and passport (one of which must be a photo identification bearing the applicant’s signature.)
    • The original and photocopies of two (2) pieces of the group representative’s government issued identification, e.g. IC and passport (one of which must be a photo identification bearing person’s signature.)
  • How long will the application process take?

    For the most recent application processing times, please visit the local Visa Office website. Please refer to our “Useful And Important Links” tab on the left of this page for the website address.

  • Will I be required to attend an interview at the Visa Office?

    Immigration, Refugees and Citizenship Canada may require you to attend an interview at the Visa Office. The Visa Application Centre will contact you, or you might be contacted directly by the Visa Office and you will also be notified by an update on the Online Application Tracking System.

  • Who can I contact for further information?

    You may contact the call center operated by the Visa Application Centre (please refer to the Contact Us tab on the left of this page), or alternatively visit the Immigration, Refugees and Citizenship Canada website.

  • What additional services are available to me?

    The VAC provides a variety of additional services for your convenience and ease of application such as photocopying, courier, assisted data entry (assistance with completing the forms), among others. For complete details and prices please refer to the “Services and Service Charge Schedule” tab on the left.

  • I am planning to go to Canada to study for less than six months but might want to extend my studies. What type of application should I submit?

    Please refer to:

    http://www.cic.gc.ca/english/study/study-who.asp

Documentation

  • What documents do I need for my visa application?

    The documents required depend upon your purpose of travel. Please refer to the tab on the left of this page “All About Your Visa” and follow the applicable links provided there, or visit the website of Immigration, Refugees and Citizenship Canada.

  • Can the Visa Office ask me to provide additional documents or information?

    Yes, The Visa Office may require you to submit additional documentation. An update will be made on the Online Application Tracking System and will be followed up with an email to ensure you have received the instructions. You will then be asked to submit the additional documentation to the Visa Application Centre who will then submit it to the Visa Office on your behalf.

  • I would like to go to Canada as a student. What are the funding requirements?

    The funding requirements for students depend, among other factors, upon your intended length of stay in Canada. We recommend that you consult the Immigration, Refugees and Citizenship Canada website for the latest information and ensure that your documents satisfy these criteria when depositing your application at the Visa Application Centre in Indonesia.

    If you are a student destined to the Province of Quebec, you should also review the information on the Immigration-Quebec website.