Introduction
Change to Temporary Resident fee from 6 February 2014:
Please be informed that effective from 6 February 2014, Revised Temporary resident fee will be applicable. See the CIC news release for more information

VFS Global manages the Canada Visa Application Centre (CVAC) in Colombia operated by VFS Colombia SAS in Bogotá.

CVAC is the exclusive service provider for the Government of Canada, authorised to accept applications in all temporary resident categories (visitor visas, study and work permits) and travel document applications from Canada’s permanent residents in Colombia.
 
CVAC is authorised to provide administrative support services, such as; the collection of visa applications, and return of passports in sealed decision envelopes to applicants. CVAC can also assist in scheduling interviews on behalf of the Canada visa office.

The decision to issue or refuse a visa is made solely by immigration officers of Citizenship and Immigration Canada (CIC). All applications will be assessed in accordance with Canada’s immigration visa rules and guidelines. CVAC has no role or influence over the outcome of an application and will not offer any evaluative advice.
 
Temporary Resident Visa / Permits and Travel Documents Application Process
 
Step 1 Read complete information on the visa/permit requirements on the CIC website and download the appropriate application forms and checklist relevant to the purpose of your visit. Please refer to the “All About Your Visa” page to obtain details on visas/permits.

As of 4 September 2013, Colombian citizens between the ages of 14 and 79 must give their biometrics (fingerprints and photograph) when applying for a visitor visa, study permit or work permit. This new requirement affects citizens of 29 countries and 1 territory. Find out if you need to give your biometrics
Step 2 Fill out the application form (including barcodes) and other relevant documents electronically and printFor best results

  Print on white, bond-quality, non-glossy paper
  Use of a laser printer is recommended

Important Note: Please inspect your printed form to confirm that barcodes appear on the last page (page 5 of 5). Insert the barcode sheet on the top of the all forms. The barcodes should appear clear and be free of any distortions smudges or fading otherwise it may slowdown the application process.

Step 3 Read the attached privacy policy, fill out the VFS consent form and attach it with your application form.
IMPORTANT: If a completed and signed VFS consent form is not included with the application, we will NOT be able to assist you, and your application will be returned to you.
Step 4 Pay visa fees and biometric fee, if required, as per instructions in the CIC fee schedule
Step 5 Visit your local Canada Visa Application Centre (CVAC), make sure you bring your passport, photographs, completed forms and all supporting documents as per checklist and CIC fee and payment instructions. Applicable service charges will be levied.
Important Note: If you need to give your biometrics, the CVAC will collect your biometrics at the same time you submit your application. DO NOT submit your application by mail to this CVAC.
Step 6 Once you are at CVAC, pay the service charges, hand your complete application and obtain a receipt. This receipt contains a unique tracking number which you will need to track the progress of your application online.
Important Note: If you need to provide biometrics, your $85 CAD biometric fee covers the CVAC service charge for application handling.

Who can pick-up package(s)?

If you decide to pick up the passport from the CVAC. You must bring the following documents

  Original CVAC confirmation receipt
  two(2) pieces of original government issued identification (one of which must be a photo identification bearing the client’s signature)
  You will also need to sign the pick-up form before you are given your package(s);

If you decide to send your representative to pick up your passport from the CVAC.
Your representative must carry the following documents:


  An original, signed Letter of Authorization
  The original and photocopies of two (2) pieces of the designated individual’s government issued identification (one which must be photo identification bearing the person’s signature
  Original CVAC confirmation receipt
  Representative will also need to sign the pick-up form before you are given your package(s);

For Authorized Group Representative


  two (2) pieces of original government issued identification of the group representative (one of which must be photo identification bearing person’s signature
  original CVAC confirmation receipt
  Representative will also need to sign the pick-up form before you are given your package(s);


 
  As of 4 September 2013, Colombian citizens between the ages of 14 and 79 must give their biometrics (fingerprints and photograph) when applying for a visitor visa, study permit or work permit. This new requirement affects citizens of 29 countries and 1 territory. Find out if you need to give your biometrics.
Important Note: If you need to give your biometrics, DO NOT submit your application by mail to this CVAC. You must submit your application in person. The CVAC will collect your biometrics at the same time you submit your application.

Step 1 Review information on visitor visa, study permit or work permit requirements on the CIC website and download appropriate application forms and checklists based on the purpose of your visit. Please refer to the “All About Your Visa” page to obtain details on visas/permits.
Step 2 Fill out the application form and other relevant documents electronically and print.
Forms (including the barcoded sheets) are to be printed on a white, bond quality, non-glossy paper, using a laser printer.
Step 3 Read the attached privacy policy, fill out the VFS consent form and attach it with your application form.
IMPORTANT: If a completed and signed VFS consent form is not included with the application, we will NOT be able to assist you, and your application will be returned to you.
Step 4 Consult visa fees as per instructions on the Canadian Visa Office website

Consult required CVAC Service Charge, and any fees for additional CVAC services, as per the Service Charge Schedule provided on the CVAC Website.
Step 5 Visit Bank branch (Banco of Occidiente) to pay the application handling (COP : 52600) and return courier charges (COP : 18450.00) in VFS bank account vide number 260-00076-5 with the beneficiary’s name: VFS Colombia SAS.Pay the visa fees in embassy’s bank account vide bank account number 291-00593-2 with the beneficiary’s name: Embajada de Canada.
Obtain payment receipts.
IMPORTANT: If your application is received without the correct payment for visa fees and VFS service charges, we will not be able to assist you and your application will be returned to you.
Step 6 Arrange forms and documents according to the CIC checklist.
Step 7 Complete and sign the CVAC Mail-in Application Checklist, make sure you include it along with the application(s).
Step 8 Decide how you want your documents to be returned to you.
Document collection or delivery after processing of your application by the Canadian Visa Office:

1. If you have opted for collection of your documents in person or through an authorized representative, you will receive an email notification advising you to collect your documents from the CVAC.
2. If you have opted for return of documents through courier or through a self-addressed prepaid envelope, the CVAC shall courier the documents upon receipt from the Canadian Visa Office.
Step 9 Mail or courier in your completed and signed application forms and checklists, consent form, along with your passport, photographs, Bank payment receipts (Visa Fee, Service Fee and Courier Charges) in a sealed envelope to Canada Visa Application Centre, - Bogota (Carrera 11A No. 93 – 52, Oficina 303, Edificio Torre 93, Bogota, Colombia)

Important Note: You must ensure that you send all the mandatory and supporting documents. Mandatory documents are as follows:

1. Valid Passport with one blank page;
2. Bank of Occidiente deposit receipt for VFS service Fee : COP 52600
3. Bank of Occidiente deposit receipt for Return courier Fee: COP 18450. If you don’t pay the return courier fee then you will have to visit the visa application Center to collect your documents.
4. Bank of Occidiente deposit receipt for Visa fee as per CIC fee schedule
5. Duly signed and Completed Visa application.
 
  Form must be printed on white, bond-quality, non-glossy paper.
  Use of a laser printer is recommended
  You must refer your passport while completing the form (s).
6.. 2 recent photographs (as per the specifications). You must write your full name and date of birth on the back side of the photographs
7. VFS consent form
8. Family information [IMM 5645]
9. Document checklist
10. Other applicable forms. Refer all about visas page of this website


The unique tracking number to track the progress of your application will be emailed to you once your application has been reviewed for completeness by the CVAC staff.
You can also opt for the SMS service to track your tracking status in real time. If you want to avail SMS service then please deposit 3600 COP in addition to the service fee and courier return fee in VFS’s bank account.
Step 10 Track your delivery with the postal or courier company used to submit your application(s) to the CVAC.
Step 11 You will receive an email notification containing your application tracking ID from the CVAC within 2 working days of receipt of your application.
You can also opt for the SMS service to track your tracking status in real time. If you want to avail SMS service then please deposit 3600 COP in addition to the service fee and courier return fee in VFS’s bank account.

Frequently Asked Questions (FAQs):

  What if my application is incomplete?

You must send a completed application to the CVAC using the CIC checklist and other instructions provided in the Mail In procedure.
If your application is found to be incomplete, the CVAC will send you an email informing you of deficiency (ies) in your application. You must provide all the necessary documents to the CVAC within 5 working days from the date of receipt of the email.
Or,
You will be required to provide the CVAC with your written consent to submit the application to the Canadian Visa Office with the deficiencies.
  What happens to my application if I am unable to provide the required documents as notified by the CVAC?

Your application will be returned using the courier charges paid by you.
Alternatively, you may choose one of the following options:

  Provide your written consent for the CVAC to submit the application to the Canadian Visa Office with the deficiencies; or
  Send a prepaid, self-addressed courier envelope to enable the CVAC to return your documents; or
  Collect your documents from the CVAC in person or through an authorized representative. Please note that in such cases the CVAC service charges are non-refundable.
  What will happen to my application if I have not followed the visa fee payment instructions or CVAC service charge payment instructions?

The CVAC will be unable to process your application if the Visa Fee Payment instructions are not followed. The CVAC will contact you to inform you of the discrepancy and will keep your application on hold until they receive a confirmation that the above instructions have been complied with. To avoid delays, you must ensure that the visa fee payment and CVAC service charge instructions are followed prior to sending your application(s) to the CVAC.
  What can I do if the CVAC does not offer a courier service to return my documents?

The CVAC service charge schedule on the CVAC website indicates whether a courier service is available or not. If the CVAC does not offer such a service, you must include a prepaid, self-addressed courier envelope along with your application(s). Please note that if you are sending multiple applications and a single courier envelope, the CVAC will be able to courier only the documents for processed applications. You will be asked to send additional courier envelope to courier the documents for any remaining application(s) which is still under process. Alternatively you may choose to pick up the documents from the CVAC in person or through an authorized representative.
  What should I do if I don’t receive any tracking email ID or information on my application within 5 working days from the receipt of my application(s) at the CVAC?

Please send an email to info.cancol@vfshelpline.com along with the following information and the CVAC will contact you within 2 working days after receiving your email:

  Your full name
  Your full address
  Your telephone number with area code
  Airway bill number/consignment number and date on which the application was couriered

Note: You must not include any personal information other than as specified above.
  How can I track my application?

Once the CVAC receives your application and confirms that it is complete and ready for processing by the Canadian Visa Office, your application is registered in the CVAC System and an email notification is sent to you with your Unique Tracking ID. You can track your application using your Unique Tracking ID;

  Using the tracking tool on the CVAC website
  By contacting the Call Centre
  In person at the CVAC
  By opting for SMS where available.
  Through Email notification


 
If you have received notification from the Government of Canada requesting your passport, your passport along with the request letter may be submitted through this Canada Visa Application Centre.
Please note that there will be a Service Charge for the above services. Courier charges where applicable are separate from the Service Charge applicable for Passport Transmission Services. The details can be obtained here.
How to submit your passport:
Once you receive notification from the Government of Canada requesting your passport, you can submit the passport and that request letter:
1. In person/ through an authorised representative at the CVAC
  Or,
2. By courier/mail to the CVAC address mentioned on the ”Contact Us” page.
To retrieve your passport, you have the choice of;
1. Picking up the passport in person at the CVAC or;
2. Requesting return of passport by courier or;
3. Sending a prepaid self-addressed courier return envelope along with your passport and request letter

The Passport Transmission Services offered by the CVACs will enable you to;
1. Get your passport delivered to the CVO (Canadian Visa Office) in a timely and safe manner.
2. Track the status of your passport by using the Tracking tool on the CVAC website

 
Track Your Application Online
To track the status of your temporary resident application (visitor visa, study or work permit) or Canada permanent resident travel document application applied at the Canada Visa Application Centre in Bogota, please click on the link below:

Track Your Application

News and Notices
  Change in CVAC fee from...
Published on 29 October 2013
  Change in service charge collection method...
Published on 15 August 2013
Read More...

Security Regulations

(At the Visa Application center)