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New Canada Visa Application Centre opens in Auckland, New Zealand

VFS Global as a part of a contract awarded by Government of Canada will provide Canada Visa Application Centre (CVAC) services to applicants wishing to travel to Canada. As per the contract, VFS Global will establish a robust worldwide network of up to 125 CVACs.

This global network of CVACs will provide increased access and enhanced administrative services to applicants through a consistent service delivery approach, which will also support biometrics implementation.

VFS Global manages the Canada Visa Application Centre (CVAC) in Auckland operated by VFS Services New Zealand Ltd.

The CVAC provides exclusive service for the Government of Canada, and is authorized to accept applications in all temporary resident categories (visitor visas, study and work permits) and travel document applications from Canadian permanent residents in New Zealand.

The CVAC is authorized to provide administrative support services, such as the collection of visa applications, and return of passports in sealed decision envelopes to applicants. The CVAC can also assist in scheduling interviews on behalf of the Canadian visa office.

The decision to issue or refuse a visa is made solely by immigration officers of Citizenship and Immigration Canada (CIC), in accordance with Canada’s immigration visa rules and guidelines. The CVAC has no role or influence over the outcome of an application and will not offer any evaluative advice.

With the new facility offered by the CVAC, applicants can benefit from a host of facilities and additional services such as:

Conveniently located and easily accessible visa application centres.
  Longer operating hours allowing applicants to visit at a time of their convenience.
  Convenient and spacious waiting areas with modern facilities.
  Professional and responsive staff dedicated to handle visa queries and applications.
  Dedicated website for easy access to information including visa types, requirements and check-list, biometrics, applicable fees and application status.
  Dedicated call centres and email support to answer queries and status of application.
  Tracking of application status.
  Secure handling of passports, documents and personal information

For more information, please visit

Canada Visa Application Centre Details

Contact Details
Helpline : +64 9969 5453
Email :
Website :

Address and Timings
Address : Canada Visa Application Centre
Level 11,
BDO Towers,
120 Albert Street,
Auckland 1010, New Zealand
Submission Timings: 09:00 hrs. to 15:00 hrs.| Monday - Friday (except declared holidays)
Passport Collection: 9:00 - 16:00 hrs | Monday - Friday (except declared holidays)

*Canada Visa Application Centre will be responsible only for accepting applications in all temporary resident categories (visitor visas, study and work permits) and travel document applications from Canadian permanent residents in New Zealand. All applications will be assessed and processed by the Canadian Visa Office in Sydney, Australia. Timelines for turnaround of visas are as per the discretion of the authorities.

About VFS Global

VFS Global is the world’s largest outsourcing and technology services specialist for diplomatic missions and governments worldwide. With 1182 Visa Application Centres (VACs) located in 108 countries across five continents. As at 31 January, 2014, VFS Global serves the interests of the diplomatic missions of 45 sovereign governments. VFS Global’s worldwide operations are certified ISO 9001:2008 for Quality Management System and ISO 27001:2005 for Information Security Management System by TÜV SÜD, one of the world’s leading external and independent certification bodies. The company has successfully processed over 74 million applications since its inception in 2001. For more information, please visit

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