Visa information

News and Notices

Important notice:

We inform all applicants that, starting on 1 December 2014, all bank references for visa and permit payments will change. Click here for more information.

Applicants are requested to send their applications to the Canada Visa Application Centers closest to their location…
read Important details here

18 December 2014: Holiday Closure notification for Christmas and New year

Applicants are informed that all Canada Visa Application Centers in Mexico will close at 15:00 on 24 December 2014 and 31 December 2014.  

New Canada Visa Application Centres open in Mexico

VFS Global as a part of a contract awarded by Government of Canada will provide Canada Visa Application Centre (CVAC) services to applicants wishing to travel to Canada. As per the contract, VFS Global will establish a robust worldwide network of up to 125 CVACs.

This global network of CVACs will provide increased access and enhanced administrative services to applicants through a consistent service delivery approach, which will also support biometrics implementation.

VFS Global manages the Canada Visa Application Centres (CVAC) in Mexico operated by VISA FACILITATION SERVICES MÉXICO, S. DE R.L. DE C.V in Mexico city, Guadalajara and Monterrey.
The CVAC provide exclusive service for the Government of Canada, and are authorised to accept applications in all temporary resident categories (visitor visas, study and work permits) and travel document applications from Canadian permanent residents in Mexico.

The CVAC are authorised to provide administrative support services, such as the collection of visa applications, fees and return of passports in sealed decision envelopes to applicants. The CVAC can also assist in scheduling interviews on behalf of the Canadian visa office.

The decision to issue or refuse a visa is made solely by immigration officers of Citizenship and Immigration Canada (CIC), in accordance with Canada’s immigration visa rules and guidelines. The CVAC has no role or influence over the outcome of an application and will not offer any evaluative advice.

The use of CVACs is voluntary. Such service may also be obtained directly from CIC by using CIC’s Online Application (E-Apps) system.

With the new facility offered by the CVAC, applicants can benefit from a host of facilities and additional services such as:

Conveniently located and easily accessible Canada Visa Application Centres
Longer operating hours allowing applicants to visit at a time of their convenience
Convenient and spacious waiting areas with modern facilities
Professional and responsive staff dedicated to handle visa queries and applications
Dedicated website for easy access to information including visa types, requirements and check-list, biometrics, applicable fees and application status
Dedicated call centres and email support to answer queries and status of application
Tracking of application status
Secure handling of passports, documents and personal information

For more information, please visit

Canada Visa Application Centre Details

Contact Details
Helpline : Mexico City: 52-5511638791
Guadalajara: 52-3346240063
Monterrey :

Address and Timings
Address: Canada Visa Application Centre
Visa Facilitation Services México, s. de r.l. de c.v

Mexico city:
201-D Jaime Balmes #11,Col. Polanco Delegacion Miguel Hidalgo, Mexico, Distrito Federal ,CP 11510

La Villa 1836, Edificio Loma Chapalita, Colonia Campo de Polo, Guadalajara, Jalisco CP 45400

Monterrey : Office PB-105 Building III “Torres Martel” Prolongacion Los Soles Number 200, Colonia Valle Oriente, San Pedro, Garza Garcia, Monterrey - CP 66260
Submission Timings: 09:00 - 16:00 | Monday - Friday (except declared holidays)
Passport Collection: 09:00 – 11:00 and 16:30 - 17:30 | Monday - Friday (except declared holidays)

*Canada Visa Application Centre will be responsible only for accepting applications in all temporary resident categories (visitor visas, study and work permits) and travel document applications from Canadian permanent residents in Mexico. All applications will be assessed and processed by the Canadian Visa Office in Mexico City, Mexico. Timelines for turnaround of visas are as per the discretion of the authorities.

About VFS Global 

VFS Global is the world’s largest outsourcing and technology services specialist for diplomatic missions and governments worldwide. With 1060 Visa Application Centres (VACs) located in 91 countries across five continents as at 30 September 2013, VFS Global serves the interests of the diplomatic missions of 45 client governments. VFS Global’s worldwide operations are certified ISO 9001:2008 for Quality Management System, ISO 29001:2005 for Information Security Management System and ISO 14001:2004 for Environmental Management System. The company has successfully processed 69.93 million applications since its inception in 2001. For more information, please visit

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