Visa information

Introduction

Changes to temporary resident fees. See the CIC news release for more information.

VFS Global manages the Canada Visa Application Centre (CVAC) in Kazakhstan, operated by the International Organization for Migration (IOM) in Almaty.

CVAC is the exclusive service provider for the Government of Canada, authorized to accept applications in all temporary resident categories (visitor visas, study and work permits) and travel document applications from Canada’s permanent residents in Kazakhstan.

CVAC is authorized to provide administrative support services, such as; the collection of visa applications, and return of passports in sealed decision envelopes to applicants. CVAC can also assist in scheduling interviews on behalf of the Canada visa office.

The decision to issue or refuse a visa is made solely by immigration officers of Citizenship and Immigration Canada (CIC). All applications will be assessed in accordance with Canada’s immigration visa rules and guidelines. CVAC has no role or influence over the outcome of an application and will not offer any evaluative advice.
 

Temporary Resident Visa / Permits and Travel Documents Application Process

 
Step 1 Read complete information on the visa/permit requirements on the CIC website and download the appropriate application forms and checklist relevant to the purpose of your visit. Please refer to the “All About Your Visa” page to obtain details on visas/permits.

As of 4 September 2013, you may need to give your biometrics (fingerprints and photograph) when applying for a visitor visa, study permit or work permit. Find out if you need to give your biometrics.
Step 2 Fill out the application form and other relevant documents electronically and print.
Forms (including the barcoded sheets) are to be printed on a white, bond quality, non-glossy paper, using a laser printer.
Step 3 Read the privacy policy, fill out the CVAC Consent Form and attach it with your application form.
IMPORTANT: If a completed and signed CVAC consent form is not included with the application, we will NOT be able to assist you, and your application will be returned to you.
Step 4 Pay visa fees and biometric fee, if required, as per instructions in the Canadian Visa Office Website.
Please note that when submitting application via the CVAC, in person or by mail, visa fees must be paid in addition to CVAC service charge.
Step 5 Visit your local Canada Visa Application Centre (CVAC); make sure you bring your passport, photographs, completed forms and all supporting documents as per checklist and CIC fee instrument and payment instructions. Applicable service charges will be levied. Please ensure you bring an accepted method of payment.
Important Note: If you need to give your biometrics, the CVAC will collect your biometrics at the same time you submit your application. DO NOT submit your application by mail to this CVAC.
Step 6 Once you are at CVAC, pay the service charges, hand your complete application and obtain a receipt. This receipt contains your unique tracking number which you will need to track the progress of your application online.

Important Note: If you need to provide biometrics, your $85 CAD biometric fee covers the CVAC service charge for application handling.

 
 
As of 4 September 2013, you may need to give your biometrics (fingerprints and photograph) when applying for a visitor visa, study permit or work permit. Find out if you need to give your biometrics.

Important Note: If you need to give your biometrics, DO NOT submit your application by mail to this CVAC. You must submit your application in person. The CVAC will collect your biometrics at the same time you submit your application.
Step 1 Review information on visitor visa, study permit or work permit requirements on the CIC website and download appropriate application forms and checklists based on the purpose of your visit.
Step 2 Fill out the application form and other relevant documents electronically and print.

Forms (including the barcoded sheets) are to be printed on a white, bond quality, non-glossy paper, using a laser printer.

Important Note:
Please inspect your printed form to confirm that barcodes appear on the last page (page 5 of 5). Insert the barcode sheet on the top of the all forms. The barcodes should appear clear and be free of any distortions smudges or fading otherwise it may slowdown the application process.
Step 3 Read the privacy policy, fill out the CVAC Consent Form and attach it with your application form.
IMPORTANT: If a completed and signed CVAC consent form is not included with the application, we will NOT be able to assist you, and your application will be returned to you.
Step 4 To pay the visa fees as per instructions in the Canadian Visa Office Website, service charge,  and charge for any optional service, please deposit the money with following details :
Cashier Beneficiary Name Company "International Organization for Migration in Almaty",
SWIFT: CITIKZKA
BIN: 020 650 015 255
Account №: KZ1883201T0500029005 (for money transfer in KZT)
TRN: 600 700 130 549 Code 21

Payer: (Name, date of birth, passport number, contact number, address), Type of visa, Date Amount is deposited, Amount of the visa fee, service charge, and any optional service fee.
The fees should be paid per applicant.

IMPORTANT: If your application is received without the correct payment for visa fees and CVAC service charges, we will NOT be able to assist you and your application will be returned to you.
Step 5

Arrange forms and documents according to the CIC checklist.

Step 6

Complete and sign the CVAC Mail-in Application Checklist, make sure you include it along with the application(s).

Step 7 Decide how you want your documents to be returned to you.
Document collection or delivery after processing of your application by the Canadian Visa Office:

1. If you have opted for collection of your documents in person or through an authorized representative, you will receive an email notification advising you to collect your documents from the CVAC.
2. If you have opted for return of documents through courier, the CVAC will courier the documents upon receipt from the Canadian Visa Office.
Step 8 Courier your completed and signed application forms, supporting documents, and checklists, along with the CVAC consent form, your original passport, photographs, proof of visa and service fee paid in a sealed envelope to
Canada Visa Application Centre,
International Organization for Migration (IOM)
6a Zverev Street, Almaty city, 050010, Kazakhstan.
Step 9 Once you have mailed your application, please forward the courier details along with Air way bill number, courier company name and date of courier to info.cankaziom@vfshelpline.com
Step 10 Track your delivery with the postal or courier company used to submit your application(s) to the CVAC.
Step 11 Wait to receive the email notification from the Canada Visa Application Centre providing you you’re your application tracking ID (in case it is complete) or email notification highlighting any deficiencies in the application (in case the application is not completed or has errors).

You should expect to receive this tracking email ID within 2 working days from the date the application is received at the Canada Visa Application Centre.
Step 12 If you do not receive a tracking email ID within 2 working days please do not hesitate to let us know. When writing to us, please ensure you provide the following information:

  Your full name
  Contact details
  Airway bill number / consignment number and the courier you used
  Date of dispatch of your application

NOTE: In the event that your application is not complete, the CVAC will send you an email to let you know about any deficiency(ies) in your application. Please ensure you provide all necessary documents to the Canada Visa Application Centre within 5 working days from the date the email is sent. Should you fail to provide the required documents within 5 working days, the CVAC will return your application.
Please check the “Useful and Important Links“ section of this website. Processing times for postal applications take longer due to the period that they are in transit to and from the Canada Visa Application Centre

It is the Applicant’s responsibility to check the details of the visa issued to ensure that it is valid for the date of proposed entry to Canada, the number of entries required, and for the purpose of the trip. This should be done immediately after collection of your passport. Please note that the validity period and number of entries is determined solely by the visa office and may differ from what was requested in your application.

Incomplete applications or applications with insufficient funds will not be processed and shall be returned. All the applicants are requested to remove their passport covers/ leather pouches before sending their passports along with their visa applications. Our office will not be responsible for lost/misplaced passport covers.

Frequently Asked Questions (FAQs):

  What if my application is incomplete?

You must send a completed application to the CVAC using the CIC checklist and other instructions provided in the Mail In procedure.
If your application is found to be incomplete, the CVAC will send you an email informing you of deficiency (ies) in your application. You must provide all the necessary documents to the CVAC within 5 working days from the date of receipt of the email.
Or,
You will be required to provide the CVAC with your written consent to submit the application to the Canadian Visa Office with the deficiencies.
  What happens to my application if I am unable to provide the required documents as notified by the CVAC?

Your application will be returned using the courier charges paid by you.
Alternatively, you may choose one of the following options:

  Provide your written consent for the CVAC to submit the application to the Canadian Visa Office with the deficiencies; or
  Send a prepaid, self-addressed courier envelope to enable the CVAC to return your documents; or
  Collect your documents from the CVAC in person or through an authorized representative. Please note that in such cases the CVAC service charges are non-refundable.
  What will happen to my application if I have not followed the visa fee payment instructions or CVAC service charge payment instructions?

The CVAC will be unable to process your application if the Visa Fee Payment instructions are not followed. The CVAC will contact you to inform you of the discrepancy and will keep your application on hold until they receive a confirmation that the above instructions have been complied with. To avoid delays, you must ensure that the visa fee payment and CVAC service charge instructions are followed prior to sending your application(s) to the CVAC.
  What can I do if the CVAC does not offer a courier service to return my documents?

The CVAC service charge schedule on the CVAC website indicates whether a courier service is available or not.  If the CVAC does not offer such a service, you must include a prepaid, self-addressed courier envelope along with your application(s).  Please note that if you are sending multiple applications and a single courier envelope, the CVAC will be able to courier only the documents for processed applications. You will be asked to send additional courier envelope to courier the documents for any remaining application(s) which is still under process. Alternatively you may choose to pick up the documents from the CVAC in person or through an authorized representative.
  What should I do if I don’t receive any tracking email ID or information on my application within 5 working days from the receipt of my application(s) at the CVAC?

Please send an email to Info.cankaziom@vfshelpline.com along with the following information and the CVAC will contact you within 2 working days after receiving your email:

  Your full name
  Your full address
  Your telephone number with area code
  Airway bill number/consignment number and date on which the application was couriered

Note: You must not include any personal information other than as specified above.
  How can I track my application?

Once the CVAC receives your application and confirms that it is complete and ready for processing by the Canadian Visa Office, your application is registered in the CVAC System and an email notification is sent to you with your Unique Tracking ID. You can track your application using your Unique Tracking ID;

  Using the tracking tool on the CVAC website
  By contacting the Call Centre
  In person at the CVAC
  By opting for SMS where available.
  Through Email notification

 
 
If you have received notification from the Government of Canada requesting your passport, your passport along with the request letter may be submitted through this Canada Visa Application Centre.
Please note that there will be a Service Charge for the above services. The details can be obtained here.
How to submit your passport:

Once you receive notification from the Government of Canada requesting your passport, you can submit the passport and that request letter:

1. In person/ through an authorized representative at the CVAC, or
2. By courier to the CVAC address mentioned on the ”Contact Us” page.

To retrieve your passport, you have the choice of;

1. Picking up the passport in person or through an authorized representative at the CVAC or;
2. Making the payment for the return of passport by courier.

The Passport Transmission Services offered by the CVACs will enable you to;

1. Get your passport delivered to the CVO (Canadian Visa Office) in a timely and safe manner.
2. Track the status of your passport by using the Tracking tool on the CVAC website

 

Track Your Application Online

To track the status of your temporary resident application (visitor visa, study or work permit) or Canada permanent resident travel document application applied at the Canada Visa Application Centre in Almaty, please click on the link below:
Track Your Application