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Terms and conditions

Security

VFS has implemented measures designed to help protect personal information in our custody and control. We maintain reasonable administrative, technical, physical and organizational safeguards in an effort to help protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.

Retention & Destruction

Application packages collected from Applicants will not be copied or retained by VFS. Any other paper, hard copies, forms or other records containing personal information will be destroyed by a secure shredding process within thirty (30) days of a passport’s return to an applicant.

Applicant personal information may be retained in electronic form for a maximum of thirty (30) days after a passport and documents have been returned to the Applicants for the purposes of assisting the Applicants should they contact us with follow-up questions. VFS performs secure disposal or destruction of personal information or the equipment or devices used for storing personal information. When disposing of or destroying personal information, VFS takes appropriate measures to prevent unauthorized parties from gaining access and when disposing of equipment or devices used for storing personal information (such as filing cabinets, computers, diskettes, and audio tapes), take appropriate measures to remove or delete any stored information or otherwise to prevent access by unauthorized parties

Legal

VFS and its service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable law. VFS may also disclose personal information where necessary for the establishment, exercise or a defense of legal claims, or as otherwise permitted by law.

Third Party Links

Our website may contain links to other sites that VFS does not own or operate such as links to IRCC websites or any other links authorized by IRCC etc. We provide these links as a convenience and this does not indicate that VFS is necessarily associated with any of these other websites. Neither VFS, nor their officers, employees, agents have any responsibility or liability of any nature whatsoever for other websites or any information contained in them, none of which have been verified or endorsed by VFS or its affiliates.

The linked websites have separate and independent privacy statements, notices and terms of use, which we recommend you carefully review. We do not have any control over such websites, and therefore have no liability or responsibility for the linked websites’ personal information practices.

Access to your Personal Information

You have the right to access, update and correct inaccuracies in your personal information in our custody and control. You may also request access, updating and corrections of inaccuracies by emailing or writing to us at the contact information provided below.

VFS shall not be held responsible for the authenticity or accuracy of the information provided by the Applicant. It shall be the duty of the Applicant to ensure that the information provided to VFS is accurate.

Right to opt out (Withdrawal of Consent):

VFS respects your privacy and gives you an option not to provide information or data that needs to be submitted. You can withdraw your consent that was given to earlier. However, the same needs be communicated to VFS in writing. Once an applicant has withdrawn their consent, VFS will no longer be able to provide them with VAC administrative support services. The Applicant may approach IRCC or the local visa office directly to submit an application for a visa or permit.

Changes to This Privacy Policy

Please be advised that the Privacy Policy may be updated from time to time and we suggest applicants regularly visit our website to access the latest policy statement.

Contact Us

If you have any questions about this Privacy Policy or the practices described herein, you may write to privacy@vfsglobal.com for more information.

Complaints and Inquiries

If at any time you believe that VFS has not adhered to the Privacy Policy, please inform us by e-mail at privacyofficer@vfsglobal.com and we will make all commercially reasonable efforts and steps to promptly determine and resolve the issue.

You may direct complaints or inquiries about the organization’s information management practices to the privacy officer, at privacyofficer@vfsglobal.com