Customer Service

Feedback/ Complaints

VFS aims to provide efficient services to its customers. If you have a complaint, we would like to know about it as soon as possible. We shall acknowledge promptly and ensure a comprehensive and timely redress of your complaint to the best of our ability.

Every Canada Visa Application Centre (CVAC) operated by VFS maintains a complaints form for filling and a feedback/ complaints box for the benefit of applicants. The CVAC Supervisor shall provide access to the form on demand.

For enquiries, you can also write or send an email at the Visa Application Centre where you applied, or would like to submit application.

Your local Canada Visa application address and e-mail address can be found by clicking on the Contact Us page of the website

Alternatively you can e-mail your complaint suggestion or appreciations to:

In your complaint please provide

  • Your name
  • Your contact details
  • A clear description of your complaint.

Please do not include any personal information in E-mails, SMS text messages or any other non-secure form of electronic communication.

We will acknowledge receipt of your complaint within one business day and provide a full reply within (3) three business days. If we cannot respond within this timeframe we will communicate when we expect to do so and keep you updated with the progress.

Suggestions/ Appreciations

We also welcome your reviews and suggestions on the support we provide. They will help us to identify what we do well and what we could do better.

VFS is keen to hear from you, if you have received outstanding service from a particular member of our team and would like us to know, would be delighted to receive your feedback.