Contact Us

Submit Your Passport

Have you been asked to submit your passport at the VAC? If so, for more information….

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Office Address

CANADA VISA APPLICATION CENTER

VISA FACILITATION SERVICES MÉXICO, S. DE R.L. DE C.V

Mexico City

Office Address

Jaime Balmes #11, Torre D-201A, Col.
Polanco Delegación Miguel Hidalgo,
Mexico, Distrito Federal, CP 11510

Helpline number:  : (55) 75885900

Helpline email: info.canmexico@vfshelpline.com





MAP

Days of Operation:
We are open from Monday to Friday (excluding declared holidays)

Hours of Operation

CVAC Opening time: 09:00 – 18:00

Application Submission: 09:00 – 16:00

Collection of Processed Passports: 12:00 – 18:00

If you are a Travel Agent or a Group representative and wish to register, please go to the nearest CVAC for more information.

Telephone help: Recorded information available 24 hours. Personalized help, 9:00 – 17:00

  • Call Centre is operated by VFS Global and not by the Embassy of Canada in Mexico
  • Due to privacy policy – Call center staffs will not be able to provide you any information on your visa application and its status. You can track your application online.
  • You should contact CVAC during the hours specified. Please don’t come before the opening hours since building administration will not allow you to enter the premise

Note: Please do not include any personal information in E-mails, SMS text messages or any other non-secure form of electronic communication.