Introduction
4 February 2014: Changes to temporary resident fees. See the CIC news release for more information.

VFS Global manages the Canada Visa Application Centre (CVAC) in Malaysia operated by VFS (MALAYSIA) SDN. BHD in Kuala Lumpur.

CVAC is the exclusive service provider for the Government of Canada, authorised to accept applications in all temporary resident categories (visitor visas, study and work permits) and travel document applications from Canada’s permanent residents in Malaysia.

CVAC is authorised to provide administrative support services, such as; the collection of visa applications, and return of passports in sealed decision envelopes to applicants.

The decision to issue or refuse a visa is made solely by immigration officers of Citizenship and Immigration Canada (CIC). All applications will be assessed in accordance with Canada’s immigration visa rules and guidelines. CVAC has no role or influence over the outcome of an application and will not offer any evaluative advice.

The use of the CVAC is voluntary. Such service may also be obtained directly from CIC by using CIC’s online application (E-Apps) system.
 

Temporary Resident Visa / Permits and Travel Documents Application Process

 
Step 1 Read complete information on the visa/permit requirements on the CIC website and download the appropriate application forms and checklist relevant to the purpose of your visit. Please refer to the “All About Your Visa” page to obtain details on visas/permits.

As of 4 September 2013, you may need to give your biometrics (fingerprints and photograph) when applying for a visitor visa, study permit or work permit. Find out if you need to give your biometrics.
Step 2 Fill out the Online Application form and other relevant documents electronically and print.

Forms (including the barcoded sheets) are to be printed on a white, bond quality, non-glossy paper, using a laser printer.
Downloaded & handwritten forms will not be accepted.
Step 3 Read the privacy policy, fill out the VFS consent form and attach it with your application form.
IMPORTANT : If a completed and signed VFS consent form is not included with the application, we will NOT be able to assist you, and your application will be returned to you.
Step 4 Pay visa fees and biometric fee, if required, as per instructions in the  Canadian Visa OfficeKindly click here for the sample of Bank draft.

Please note that when submitting application via the CVAC, in person or by mail, visa fees must be paid in addition to CVAC (VFS Global) service charge.
Step 5 Visit your local Canada Visa Application Centre (CVAC); make sure you bring your original & valid passport, recent photographs, completed forms and all supporting documents as per checklist and CIC fee instrument and payment instructions. Applicable service charges will be levied. Please ensure you bring an accepted method of payment.

Important Note: If you need to give your biometrics, the CVAC will collect your biometrics at the same time you submit your application. DO NOT submit your application by mail to this CVAC.
Step 6 Once you are at CVAC, pay the service charges, hand your complete application and obtain a receipt. This receipt contains your unique tracking number which you will need to track the progress of your application online.
Important Note: If you need to provide biometrics, your $85 CAD biometric fee covers the CVAC service charge for application handling.

 
 
As of 4 September 2013, you may need to give your biometrics (fingerprints and photograph) when applying for a visitor visa, study permit or work permit. Find out if you need to give your biometrics.

Important Note: If you need to give your biometrics, DO NOT submit your application by mail to this CVAC. You must submit your application in person. The CVAC will collect your biometrics at the same time you submit your application.
Step 1 Review information on visitor visa, study permit or work permit requirements on the CIC website and download appropriate application forms and checklists based on the purpose of your visit.
Step 2 Fill out the Online Application form and other relevant documents electronically and print.

Forms (including the barcoded sheets) are to be printed on a white, bond quality, non-glossy paper, using a laser printer.

Downloaded & handwritten forms will not be accepted.
Step 3 Read the privacy policy, fill out the VFS consent form and attach it with your application form.

IMPORTANT : If a completed and signed VFS consent form is not included with the application, we will NOT be able to assist you, and your application will be returned to you.
Step 4 Pay visa fees and biometric fee, if required, as per instructions in the Canadian Visa Office.

Prepare the Bank Draft to pay separately the :
a) Visa Fees in favor of “Receiver General for Canada”.

IMPORTANT: If your application is received without the correct payment for visa fees, we will NOT be able to assist you and your application will be returned to you.
Step 5 b) Pay required CVAC Service Charge, and any fees for additional CVAC services, as per the Service Charge Schedule provided on the CVAC Website.

IMPORTANT: If your application is received without the correct payment for VFS service charges, we will not be able to assist you and your application will be returned to you.

Note:
Kindly pay for return of application via courier in separate DD.VFS Service Fees and other service charge for SMS fees should be paid as demand draft in favor of VFS (Malaysia) SDN. BHD. (3 DD to be made in all, 1st for Visa fee in CAD$, 2nd for return of courier in MYR & 3rd for VFS service fee & other services like SMS in MYR)
We recommend SMS service as it will be easy for you to track the progress of your application.
Step 6 Arrange forms and documents according to the CIC checklist.
Step 7 Complete and sign the CVAC Mail-in Application Checklist, make sure you include it along with the application(s).
Step 8 Decide how you want your documents to be returned to you.

Procedure for document collection or delivery after processing of your application by the Canadian Visa Office:

1. If you have opted for collection of your documents in person or through an authorised representative, you will receive an email notification advising you to collect your documents from the CVAC.
2. If you have opted for return of documents through courier or through a self-addressed prepaid envelope, the CVAC shall courier the documents upon receipt from the Canadian Visa Office.
Step 9 Mail in or courier your completed and signed application forms and checklists, consent form along with your original valid passport, recent photographs and demand draft in a sealed envelope to :
Canada Visa Application Centre,
Suite 19-03 , Floor 19 , Wisma MCA , 163 Jalan Ampang ,50450, Kuala Lumpur, Malaysia.
Step 10 Track your delivery with the postal or courier company used to submit your application(s) to the CVAC.
Step 11 You will receive an email notification containing your application tracking ID from the CVAC within 2 working days of receipt of your application.

Where the SMS service is offered:
You may also opt for Short Messaging Service (SMS) to track your application status. Please refer to the CVAC Service Charge Schedule to check for availability of SMS, related charges and payment instructions.
Frequently Asked Questions (FAQs):
  What if my application is incomplete?
You must send a completed application to the CVAC using the CIC checklist and other instructions provided in the Mail In procedure.

If your application is found to be incomplete, the CVAC will send you an email informing you of deficiency (ies) in your application. You must provide all the necessary documents to the CVAC within 5 working days from the date of receipt of the email.
Or,
You will be required to provide the CVAC with your written consent to submit the application to the Canadian Visa Office with the deficiencies.
  What happens to my application if I am unable to provide the required documents as notified by the CVAC?
Your application will be returned using the courier charges paid by you.
Alternatively, you may choose one of the following options:
  Provide your written consent for the CVAC to submit the application to the Canadian Visa Office with the deficiencies; or
  Send a prepaid, self-addressed courier envelope to enable the CVAC to return your documents; or
  Collect your documents from the CVAC in person or through an authorised representative. Please note that in such cases the CVAC service charges are non-refundable.
  What will happen to my application if I have not followed the visa fee payment instructions or CVAC service charge payment instructions?
The CVAC will be unable to process your application if the Visa Fee Payment instructions are not followed. The CVAC will contact you to inform you of the discrepancy and will keep your application on hold until they receive a confirmation that the above instructions have been complied with. To avoid delays, you must ensure that the visa fee payment and CVAC service charge instructions are followed prior to sending your application(s) to the CVAC.
  What can I do if the CVAC does not offer a courier service to return my documents?
The CVAC service charge schedule on the CVAC website indicates whether a courier service is available or not. If the CVAC does not offer such a service, you must include a prepaid, self-addressed courier envelope along with your application(s). Please note that if you are sending multiple applications and a single courier envelope, the CVAC will be able to courier only the documents for processed applications. You will be asked to send additional courier envelope to courier the documents for any remaining application(s) which is still under process. Alternatively you may choose to pick up the documents from the CVAC in person or through an authorised representative.
  What should I do if I don’t receive any tracking email ID or information on my application within 5 working days from the receipt of my application(s) at the CVAC?
Please send an email to info.camy@vfshelpline.com along with the following information and the CVAC will contact you within 2 working days after receiving your email:
  Your full name
  Your full address
  Your telephone number with area code
  Airway bill number/consignment number and date on which the application was couriered

Note: You must not include any personal information other than as specified above.
  How can I track my application?
Once the CVAC receives your application and confirms that it is complete and ready for processing by the Canadian Visa Office, your application is registered in the CVAC System and an email notification is sent to you with your Unique Tracking ID. You can track your application using your Unique Tracking ID;
  Using the tracking tool on the CVAC website
  By contacting the Call Centre
  In person at the CVAC
  By opting for SMS where available.
  Through Email notification


 
 
If you have received notification from the Government of Canada requesting your passport, your passport along with the request letter may be submitted through this Canada Visa Application Centre.

Please note that there will be a Service Charge for the above services. Courier charges, where applicable, are separate from the Service Charge applicable for Passport Transmission Services. The details can be obtained here.

How to submit your passport:

Once you receive notification from the Government of Canada requesting your passport, you can submit the passport and that request letter:
1. In person/ through an authorised representative at the CVAC;
  Or,
2. By courier/mail to the CVAC address mentioned on the ”Contact Us” page.

To retrieve your passport, you have the choice of;
1. Picking up the passport in person, or through an authorised representative, at the CVAC; or
2. Requesting return of passport by courier; or
3. Sending a prepaid self-addressed courier return envelope along with your passport and request letter

The Passport Transmission Services offered by the CVACs will enable you to;
1. Get your passport delivered to the CVO (Canadian Visa Office) in a timely and safe manner.
2. Track the status of your passport by using the Tracking tool on the CVAC website


 
Track Your Application Online
To track the status of your temporary resident application (visitor visa, study or work permit) or Canada permanent resident travel document application applied at the Canada Visa Application Centre in Kuala Lumpur, please click on the link below:
Track Your Application