Introduction
Changes to temporary resident fees. See the CIC news release for more information.

VFS Global is pleased to announce the opening of the Canada Visa Application Centre (CVAC) operated by VFS (Kenya) Ltd on April 2, 2013.

CVAC is the exclusive service provider for the Government of Canada, authorised to accept applications in all temporary resident categories (visitor visas, study and work permits) and travel document applications from Canada’s permanent residents in Kenya.
CVAC is authorized to provide administrative support services, such as; the collection of visa applications, fees and return of passports in sealed decision envelopes to applicants. CVAC can also assist in scheduling interviews on behalf of the Canada visa office.
The decision to issue or refuse a visa is made solely by immigration officers of Citizenship and Immigration Canada (CIC). All applications will be assessed in accordance with Canada’s immigration visa rules and guidelines. CVAC has no role or influence over the outcome of an application and will not offer any evaluative advice.
 
 
Step 1 : Read complete information on the visa/permit requirements on the CIC website and download the appropriate application forms and checklist relevant to the purpose of your visit.

As of September 4, 2013, you may need to give your biometrics (fingerprints and photograph) when applying for a visitor visa, study permit or work permit. Find out if you need to give your biometrics.
Step 2 : Fill out the application form and other relevant documents.
Step 3 : Mandatory requirement: Applicants are advised to read the attached privacy policy, fill out the VFS consent form and attach it with their application form.
Step 4 : Pay visa fees and biometric fee, if required, as per instructions in the CIC fee schedule.
Step 5 : Visit your local Canada Visa Application Centre (CVAC); make sure you bring your passport, photographs, completed forms and all supporting documents as per checklist and CIC fee instrument. Applicable service charges will be levied.

Important Note: If you need to give your biometrics, the CVAC will collect your biometrics at the same time you submit your application. DO NOT submit your application by mail to this CVAC.
Step 6 : When applying at CVAC, pay the service charges, submit complete application and obtain a receipt. This receipt contains a unique tracking number which is important as it is required to track the progress of your application online.

Important Note: If you need to provide biometrics, your $85 CAD biometric fee covers the CVAC service charge for application handling.
 

 
  Step 1 Review information on visitor visa, study permit or work permit requirements on the CIC website and download appropriate application forms and checklists based on the purpose of your visit.
Step 2 Fill out the application form and other relevant documents electronically and print.

Forms (including the barcoded sheets) are to be printed on a white, bond quality, non-glossy paper, using a laser printer.
Step 3 Read the privacy policy, fill out the CVAC Consent Form and attach it with your application form.
IMPORTANT: If a completed and signed CVAC consent form is not included with the application, we will NOT be able to assist you, and your application will be returned to you.
Step 4 Contact the Visa Application Centre and inform on the preferred method for submitting the application.
Step 5 Decide how you want your documents to be returned to you.
Document collection or delivery after processing of your application by the Canadian Visa Office:
1. If you have opted for collection of your documents in person or through an authorized representative, you will receive an email notification advising you to collect your documents from the CVAC.
2. If you have opted for return of documents through courier or through a self-addressed prepaid envelope, the CVAC shall courier the documents upon receipt from the Canadian Visa Office.
Step 6 Pay visa fees as per instructions in the CIC Fee shedule
IMPORTANT: If your application is received without the correct payment for visa fees, we will NOT be able to assist you and your application will be returned to you.
Step 7 Pay CVAC service charges, as per the Service Charge Schedule provided on the CVAC Website. Pay through a bank draft to:
VFS KENYA LIMITED ACCOUNT DETAILS
Account name: VFS (Kenya) Limited
Country: Kenya
Currency: Kenya Shilling
Bank Name: Barclays Bank
Branch: Barclays Plaza
Street: Loita Street - Nairobi
Bank Account No. 0775000163
IBAN No. 0775000163
SWIFT: BARCKENX
Chips UID/Sort code: 03

CORRESPONDENCE BANK ACCOUNT DETAILS
Corr. Bank Name: Barclays New York
Town / Street: New York
Country: USA
SWIFT: BARCUS33

IMPORTANT: If your application is received without the correct payment for CVAC service charges, we will NOT be able to assist you and your application will be returned to you.
Step 8 Arrange forms and documents according to the CIC checklist.
Step 9 Complete and sign the checklist, include it along with the application(s).
Step 10 Mail in or courier your completed and signed application forms, supporting documents and checklists, along with the CVAC Consent Form, original passport, photographs, and the bank deposit receipts proving payments for the CVO visa fee AND the CVAC Service Charge/Passport Transmission Charge in a sealed envelope to

Canada Visa Application Centre
Office Suite Building, B wing 4th Floor,
Parklands Road,
Opposite St Francis Xavier Catholic Church.
Off- the Parklands road fly over, along the slip road.
After Securex and Nimrod Offices.
P.O. Box 25180 00100
Nairobi, Kenya.
Step 11 Please include your complete mailing address and make sure to attach the prepaid return mailing coupon. All mailing costs are to be covered by the applicant.
Step 12 Track your delivery with the postal or courier company used to submit your application(s) to the CVAC.
Step 13 You will receive an email notification containing your application tracking ID from the CVAC within 2 working days of receipt of your application.

Frequently Asked Questions (FAQs):

What if my application is incomplete?
You must send a completed application to the CVAC using the CIC checklist and other instructions provided in the Mail In procedure.
If your application is found to be incomplete, the CVAC will send you an email informing you of deficiency (ies) in your application. You must provide all the necessary documents to the CVAC within 5 working days from the date of receipt of the email.
Or,
You will be required to provide the CVAC with your written consent to submit the application to the Canadian Visa Office with the deficiencies.

What happens to my application if I am unable to provide the required documents as notified by the CVAC?
Your application will be returned using the courier charges paid by you.
Alternatively, you may choose one of the following options:
Provide your written consent for the CVAC to submit the application to the Canadian Visa Office with the deficiencies; or
Send a prepaid, self-addressed courier envelope to enable the CVAC to return your documents; or
Collect your documents from the CVAC in person or through an authorized representative. Please note that in such cases the CVAC service charges are non-refundable.

What will happen to my application if I have not followed the visa fee payment instructions or CVAC service charge payment instructions?
The CVAC will be unable to process your application if the Visa Fee Payment instructions are not followed. The CVAC will contact you to inform you of the discrepancy and will keep your application on hold until they receive a confirmation that the above instructions have been complied with. To avoid delays, you must ensure that the visa fee payment and CVAC service charge instructions are followed prior to sending your application(s) to the CVAC.

What can I do if the CVAC does not offer a courier service to return my documents?
The CVAC service charge schedule on the CVAC website indicates whether a courier service is available or not. If the CVAC does not offer such a service, you must include a prepaid, self-addressed courier envelope along with your application(s). Please note that if you are sending multiple applications and a single courier envelope, the CVAC will be able to courier only the documents for processed applications. You will be asked to send additional courier envelope to courier the documents for any remaining application(s) which is still under process. Alternatively you may choose to pick up the documents from the CVAC in person or through an authorized representative.

What should I do if I don't receive any tracking email ID or information on my application within 5 working days from the receipt of my application(s) at the CVAC?
Please send an email to info.canken@vfshelpline.com along with the following information and the CVAC will contact you within 2 working days after receiving your email:
Your full name
Your full address
Your telephone number with area code
Airway bill number/consignment number and date on which the application was couriered

Note: You must not include any personal information other than as specified above.

How can I track my application?
Once the CVAC receives your application and confirms that it is complete and ready for processing by the Canadian Visa Office, your application is registered in the CVAC System and an email notification is sent to you with your Unique Tracking ID. You can track your application using your Unique Tracking ID;
Using the tracking tool on the CVAC website
By contacting the Call Centre
In person at the CVAC
By opting for SMS where available.
Through Email notification

 
 
If you have received notification from the Government of Canada requesting your passport, your passport(s) along with the copy of passport request letter may be submitted through Visa Application Centre of your choice.

How to submit your passport:

Once you receive notification from the Government of Canada requesting your passport, you can submit the passport (s) and your passport request letter:

1. In person/ through an authorized representative at the CVAC
  Or,
2. By courier/mail to the VAC address mentioned on the ”Contact Us” page.

For Return of your Passport (s), you have the choice of;

1. Picking up the passport from the VAC or;
2. Sending a prepaid self-addressed courier return envelope along with your passport and request letter

Please note that there will be a Service Charge for the above services. The details can be obtained here.
The Passport Transmission Services offered by the VACs will enable you to;

1. Get your passport delivered to the CVO (Canadian Visa Office) in a timely and safe manner.
2. You will be able to track the status of your passport by using the Tracking tool on the CVAC website

 
Track Your Application Online
To track the status of your temporary resident application (visitor visa, study or work permit) or Canada permanent resident travel document application applied at the Canada Visa Application Centre in Kenya please click on the link below:
Track Your Application
 

News and Notices

  Canada Visa Application Centre will be closed to the public...
Published on 24 June 2014
Read More...