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Customer Service

Feedback/ Complaints

VFS aims to provide efficient services to its customers. If you have a complaint, we would like to know about it as soon as possible. We shall acknowledge promptly and ensure a comprehensive and timely redress of your complaint to the best of our ability.

Every Canada Visa Application Centre (CVAC) operated by VFS maintains a complaints form for filling and a feedback/ complaints box for the benefit of applicants. The CVAC Supervisor shall provide access to the form on demand.

You can also write to us at : 

Beijing -

Office Address:
Canada Visa Application Centre
12F, Tower A, Central Point Plaza,
No. 11, Dongzhimen South Ave,
Dongcheng District, Beijing, China, 100007

Shenyang -

Office Address:
Canada Visa Application Centre
4th floor, Building A, Fortune Plaza,
NO.61 Beizhan Road, Shenhe District
Shenyang, 110013


Jinan -

Office Address:
Canada Visa Application Centre
5F China Citic Bank Square
No.150 Luoyuan Avenue,
Lixia District, Jinan City
Shandong Province, China 250011


Wuhan -

Office Address:
13F China merchants bank tower,
No.518,Jianshe Ave
Jianghan District,Wuhan 430022


Shanghai –

Office Address: 
Canada Visa Application Centre
2/F, Jiushi Commercial Building, No. 213,
Middle Sichuan Road,
Huangpu District, Shanghai
PRC - 200002

Hangzhou -

Office Address:
Room 801, Universal Center Building B,
No.626 Science and Technology Street
Binjiang District, Hangzhou 310051


Nanjing -

Office Address:
1st Floor, Lianqiang International Mansion (near Beijing Bank),
No. 289 Middle Jiangdong Road
Jianye District, Nanjing 210019


Guangzhou –

Office Address: 
Canada Visa Application Centre
Room No. 351, 3rd Floor, 
Cheng Jian Mansion, 
189 Ti Yu Road West, 
Tianhe District, 
Guangzhou, 
510620, PRC  

Chongqing –

Office Address: 
Canada Visa Application Centre
33-D, HNA-Poly International Centre, 235 Minsheng Road,
Yuzhong District
Chongqing PR.China-400010

Chengdu –

Office Address: 
Canada Visa Application Centre
3602-3603, 36/F, Tower A, Maoye Plaza,
No.19 Dongyu Street, Jinjiang District,
Chengdu City, Sichuan Province 610016


Kunming –

Office Address: 
Canada Visa Application Centre
1502C, Building 5, Xindulongcheng
No.1079 Beijing Road
Kunming, Yunnan 650000


Alternatively you can e-mail your complaint suggestion or appreciations to: 
feedback.cacn@vfshelpline.com

In your complaint please provide 

  • Your name
  • Your contact details
  • A clear description of your complaint. Please do not include any personal information in E-mails, SMS text messages or any other non-secure form of electronic communication.


We will acknowledge receipt of your complaint within one business day and provide a full reply within (3) three business days. If we cannot respond within this timeframe we will communicate when we expect to do so and keep you updated with the progress.

Suggestions/ Appreciations 

We also welcome your reviews and suggestions on the support we provide. They will help us to identify what we do well and what we could do better.

VFS is keen to hear from you, if you have received outstanding service from a particular member of our team and would like us to know, would be delighted to receive your feedback.