The following provisions apply to all applicants who have opted for or are intending to opt for services at the Canada Visa Application Centre in Sarajevo, Bosnia-Herzegovina whether in person or through mail, as applicable.
VF Worldwide Holdings Ltd (hereinafter referred to as “VFS”) is the outsourced service provider of Immigration, Refugees and Citizenship Canada, (”IRCC”). In this capacity the Canada Visa Application Centre, Sarajevo, Bosnia-Herzegovina is operated by International Organization for Migration (IOM) (hereinafter referred to as “CVAC”) and is authorized by IRCC and VFS to perform administrative functions for IRCC related to temporary resident visa, permit applications for residents of Bosnia-Herzegovina and applications for travel documents for permanent residents of Canada. The Applicants agree and understand that the charges paid to CVAC for the services provided at the CVAC are non-refundable under any circumstances.
Applicants acknowledge and understand that the Canadian Visa Office reserves the right to ask for further documentation or an interview in order to make decisions on visa applications.
The CVAC does not undertake or guarantee:
In the event a passport or other type of travel document is lost or damaged in transit, through courier, and/or while in the possession of the Canada Visa Application Centre/ its authorized Subcontractors, the liability of VFS and IOM, and the Canada Visa Application Centre/ its authorized Subcontractors is limited to reimbursement of official fees charged by the relevant authority for replacement of a lost or damaged passport/travel documents through normal application procedure only. VFS and IOM, and/or the Canada Visa Application Centre/ its authorized Subcontractors shall not be responsible or liable for any consequential loss or damage caused to an applicant due to the loss of or damage to his or her passport or supporting documents.
Any charges for services availed by applicants are non-refundable.
VFS and IOM have placed links on this website which takes one to another website/s, which the applicants may wish to visit. VFS and IOM do not review such websites and have no control over their content. Therefore VFS and IOM do not accept any liability if the applicants visit those websites and avail of services in respect thereof. Once the applicant/s link to another site, they are also subject to the terms and conditions of that site. It is also noted that no employee and/or subcontractor of VFS and IOM has any right or authority to change, amend, and amplify the contents mentioned herein. These Conditions shall be governed in all respects by the laws of Bosnia-Herzegovina and any disputes arising from these Conditions shall be submitted to the exclusive jurisdiction of the Bosnia-Herzegovina courts.
VFS Global Services (hereinafter referred to as ‘VFS’) is an outsourced partner of Immigration, Refugees and Citizenship (IRCC), Canada and, with its partners, such as the International Organization for Migration (IOM), is authorized to perform administrative functions of IRCC related to processing of temporary resident visa, permit and travel document applications. This Privacy notice describes how VFS and IOM collect, use, disclose and manage personal information from individuals (hereinafter referred to as “Applicant(s)”) applying for visas and permits through Canadian Visa Application Centres, and makes available to relevant authorities.
Personal information may be collected to:
VFS and IOM only collect personal information from applicants to perform the Services. Your personal information is collected on behalf of the Government of Canada, and your information and documents will be provided to the relevant government authorities of Canada in order to facilitate the processing of your application(s) and/or request(s). Provision of personal information to VFS and IOM is voluntary. Please note, however, that a refusal to provide personal information may limit our ability to provide the requested Services. Personal information is collected directly from applicants or through /travel agents, authorized employees or other authorized representatives. The applicant should provide their consent on the consent form in cases of direct or indirect consent, as applicable.
Application Processing:Applicants may be asked to provide on the visa application form certain personal data, information and supporting documentation including name, photograph, fingerprints, address, date of birth, telephone number, passport information, birth certificate, income, citizenship status, marital status, and employment, criminal and educational background information. This personal information is collected to provide the Government of Canada, and/ or relevant Canadian Visa Offices with documentation to process applicants’ requests for visas and permits. This personal information will also be used to return applicants’ passports and documents once the application has been processed by the Canadian Visa Office in the manner authorized at the time of application submission.
Application Status: Applicants may choose to provide their name and reference number or unique application tracking ID by telephone to receive an update on the status of their temporary resident visa, permit or travel document applications. VFS and IOM will record telephone calls with applicants for quality control purposes, and inform the applicants of this practice and purpose at the beginning of every call. The call recordings will normally be retained for a period of 30 days.
Online Application Tracking: Applicants may be requested to provide the following parameters, namely family name, date of birth, phone number, street address, email address, application date and tracking ID on our website for purposes of tracking the status of their application
Interview Schedule Management: Applicants may be requested to provide the following parameters, namely family name, given name, date of birth, phone number, street address, email address, application date and tracking ID for purpose of scheduling interviews. All information, posted, furnished and submitted by the applicants while scheduling an interview appointment online is converted into such formats as may be required and communicated to the respective Canadian Visa Offices responsible for processing the applications for the country where the application is being submitted. The information so collected may be stored, transferred and shared by VFS and IOM with relevant authorities and law enforcement agencies as would be required under law and mentioned herein.
Applicant Inquiries: Certain limited personal information such as family name, date of birth, phone number, street address, email address, application date and tracking ID may be collected if you contact us by phone with an inquiry or comment. Please note that email correspondence may not be secure. Applicants should not provide personal details such as passport number while communicating via email or phone. We recommend that applicants do not reveal the specific nature of the service sought or application made via e-mail.
Disclosures of Personal Information
VFS and IOM will not use, disclose, transfer, store transfer your personal information, except as otherwise set out herein. Your personal information shall be used only for the purposes mentioned herein. However, VFS and IOM may need to disclose personal information without your consent when required by law and when it is necessary to comply with a court order, any on-going judicial proceeding, or other legal process served on VFS or IOM or to exercise the legal rights or defend against legal claims, criminal investigations, judicial matters, national security or prevention, investigation, detection, prosecution of criminal activities.
Transfer to Canada: Personal information collected by VFS and IOM will be transferred to Immigration, Refugees and Citizenship Canada (IRCC), located in Canada, for the purposes of application processing and as otherwise required to render the services. The information in electronic form will reside in the VFS data bases hosted in data centers located in Canada. The biometric information collected from the applicant by VFS and IOM will be transferred directly to IRCC in Canada. Please note that, once transferred to IRCC, personal information will form part of a personal information bank under the control of Immigration, Refugees and Citizenship Canada (IRCC).
Service Provider Arrangements: VFS and IOM may transfer (or otherwise make available) your personal information to third parties that provide services on our behalf. For example, we may use service providers to provide courier services. Personal information such as name, address, phone number may be provided to courier service providers. The personal information will not be shared with the SMS service provider. Your personal information may be maintained and processed by service providers located outside of Canada. Service providers are provided with the information they need to perform their designated functions and we do not authorize them to use or disclose personal information for their own purposes.
VFS and IOM have implemented measures designed to help protect personal information in our custody and control. We maintain reasonable administrative, technical, physical and organizational safeguards in an effort to help protect against unauthorized access, use, loss, modification and disclosure of personal information in our custody and control.
Retention & Destruction
Application packages collected from applicants will not be copied or retained by VFS or IOM. Any other paper, hard copies, forms or other records containing personal information will be destroyed by a secure shredding process within thirty (30) days of a passport’s return to an applicant.
Applicant personal information may be retained in electronic form for a maximum of thirty (30) days after a passport and documents have been returned to the applicants for the purposes of assisting the applicants should they contact us with follow-up questions. VFS and IOM perform secure disposal or destruction of personal information or the equipment or devices used for storing personal information. When disposing of or destroying personal information, VFS and IOM take appropriate measures to prevent unauthorized parties from gaining access and when disposing of equipment or devices used for storing personal information (such as filing cabinets, computers, diskettes, and audio tapes), take appropriate measures to remove or delete any stored information or otherwise to prevent access by unauthorized parties.
VFS and its service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable law. VFS may also disclose personal information where necessary for the establishment, exercise or a defense of legal claims, or as otherwise permitted by law.
Third Party Links
Access to your Personal Information
You have the right to access, update and correct inaccuracies in your personal information in our custody and control. You may also request access, updating and corrections of inaccuracies by emailing or writing to us at the contact information provided below.VFS and IOM shall not be held responsible for the authenticity or accuracy of the information provided by the applicant. It shall be the duty of the applicant to ensure that the information provided to VFS and IOM is accurate.
Right to opt out (Withdrawal of Consent):
VFS and IOM respect your privacy and give you an option not to provide information or data that needs to be submitted. You can withdraw your consent that was given to earlier. However, the same needs be communicated to VFS and IOM in writing. Once an applicant has withdrawn their consent, VFS and IOM will no longer be able to provide them with VAC administrative support services. The applicant may approach IRCC or the local visa office directly to submit an application for a visa or permit.
Complaints and Inquiries
You may direct complaints or inquiries about the organization’s information management practices to the VFS privacy officer,at email@example.com
Fraudulent Recruitment / Employment Offers
It has come to VFS Global’s attention that, individuals misrepresenting themselves as VFS Global’ agents or representatives have approached people to offer fraudulent/fictitious employment opportunities, with the intent to steal personal information or solicit money from people. We encourage you to exercise caution and common sense when receiving any such employment offer, which requires payment of any fees/money, or promises a work visa in exchange for money. The said offers are completely fake and not valid. VFS Global is not a Recruitment agency and does not offer recruitment services. Scammers operate primarily via the internet, email, phone etc. We warn people to beware of such scams.
Please be advised that, VFS Global is a visa processing company and we work only with government and diplomatic missions to fulfil their administrative requirements of visa application processing. Neither VFS Global nor its representatives will ask for money from individuals under any circumstances to lure them with employment opportunities either in VFS Global or outside. If you receive any offer that purports to be from VFS Global, which ask for money, these types of offers are fraudulent.
Warning signs of recruitment fraud
The following are some examples of recruitment fraud which are in violation of VFS Global’s processes and ethical practices:
Such actions are presumably intended to defraud or obtain personal information from the victims.
The activities of these individuals involve criminal and civil liabilities. While VFS Global takes such matter seriously and reserves its right to contact competent law enforcement agencies to investigate and prosecute such illegal activities, it is often difficult to locate and prosecute these individuals.
Therefore, if you receive a request, either in writing or verbally, for an interview or a job offer that you believe is or might be fraudulent or suspicious, please disregard them. You may also verify the same with VFS Global at firstname.lastname@example.org
If you come to know that a fraud is being perpetrated, we encourage to forthwith contact your local police and/or any competent authorities and also to keep us informed by reporting the fraud at email@example.com
Under no circumstances will VFS Global be liable or responsible for any loss, damages, expenses or inconvenience resulting from these unauthorized persons and/or activities.